Shipping policy

Shipping Policy

Vitali-T Men's Health & Testosterone Clinic (DBA: Vitali-T Health & Wellness Clinic)

Effective Date: May 21, 2026

Processing & Delivery Timeline

Please allow 3–5 business days for your medication order to be processed by the pharmacy.

Once your order ships, you will receive an email and/or text message with a tracking number.

We strive to deliver most orders within 7 business days of purchase. However, due to pharmacy processing times, compounding requirements, supply chain issues, holidays, or medication shortages, delivery may take 10 or more business days.

We work diligently to get your order to you as quickly as possible, but these timelines are not guaranteed.

Shipping Details

All orders are shipped via ground shipping (FedEx or UPS) in discreet packaging.

Some medications require cold shipping. These packages must be refrigerated within a few hours of delivery. It is your responsibility to be available to receive and refrigerate cold-shipped items promptly.

You are not required to sign for packages.

We require a government-issued ID (with name and number) on file for shipping verification.

Shipments are sent only to residential addresses. We cannot ship to P.O. Boxes.

Orders ship weekdays only (Monday – Friday).

Shipping is free and included with all subscription plans.

Refunds & Returns on Shipped Orders

Once medications or treatment products have been shipped, they cannot be returned to Vitali-T or the pharmacy due to the personalized and prescription nature of the items. Please refer to our Refund Policy for full details.

Tracking & Support

For questions about your order status or shipping, contact us at:

Vitali-T Men's Health & Testosterone Clinic (DBA: Vitali-T Health & Wellness Clinic)

Email: info@vitali-t.clinic

Phone: 503-902-5812Address: 495 Olney Ave, Astoria, OR 97103

Serving Oregon & Washington residents in person and via telehealth.